You may request a refund within seven days of purchase.
How to request a refund
Email support@evertrace.me within seven calendar days of purchase using the email address entered at checkout. Include the purchase email and, when available, the private result link.
Generation failures
If the paid result cannot be completed after the service's retry process, the result page will show a failure status and provide the same support and refund instructions.
Processing
Approved refunds are returned to the original payment method. Bank and card-network processing times may vary after the refund is submitted.